1. Provider Identification
This service is provided by Arraigo Digital (hereinafter, the "Provider"), which offers an automated web chat tool intended to assist with general inquiries from the User's end customers.
The Provider reserves the right to modify, update, or discontinue the service at any time.
2. Service Description
The service consists of an automated response system that:
- •Answers frequently asked questions defined by the User.
- •Collects basic visitor information (for example: name, email address, or phone number).
- •Forwards inquiries to the email address configured by the User.
The service does NOT replace human support, does NOT make decisions, does NOT automatically schedule appointments, and does NOT guarantee commercial or clinical results.
3. Use Limitations (CRITICAL CLAUSE)
The User acknowledges and agrees that:
- •The service is a support tool, not a substitute for human staff.
- •The service does NOT provide medical, legal, financial, or professional advice of any kind.
- •All information provided by the system must be verified by the User before being used.
In particular, for dental clinics or other healthcare services:
- •The system does NOT perform diagnoses.
- •The system does NOT provide clinical recommendations.
- •The system does NOT replace evaluation by a licensed professional.
4. Content Responsibility
The User is solely responsible for:
- •The questions and answers loaded into the knowledge base.
- •The accuracy, clarity, and currency of the content.
- •The use made of the responses delivered by the system.
The Provider is NOT responsible for:
- •Incorrect information provided by the User.
- •Misunderstandings caused by automated responses.
- •Decisions made by end customers based on such responses.
5. Expectations and Results
The User accepts that:
- •The service is provided "as is".
- •No increase in sales, bookings, conversions, or customer satisfaction is guaranteed.
- •Operation may be affected by external factors (browser, connection, changes to the User's website).
6. Service Availability
The Provider does not guarantee continuous or error-free availability.
The following may occur:
- •temporary interruptions,
- •operational errors,
- •scheduled or unscheduled maintenance.
The Provider will not be liable for losses arising from service interruptions.
7. Website Integration
The User is responsible for:
- •Correctly inserting the JavaScript snippet.
- •Ensuring that use of the service complies with applicable local regulations.
- •Obtaining appropriate consent from end customers for the use of automated support tools.
8. Payments and Cancellation
The service may be offered with a free trial period.
Once that period ends, the User must pay the stated price.
The User may cancel the service at any time.
No refunds are issued for already billed periods, unless expressly stated.
9. Limitation of Liability
Under no circumstances will the Provider be liable for:
- •indirect damages,
- •loss of revenue,
- •loss of customers,
- •third-party claims,
- •misinterpretations of automated responses.
The Provider's total liability, if any, will be limited to the amount actually paid by the User in the most recent monthly period.
10. Modifications
The Provider may modify these Terms at any time.
Continued use of the service implies acceptance of such modifications.
11. Governing Law
These Terms are governed by the applicable law in the Provider's jurisdiction, without prejudice to mandatory local consumer protection rules.